Meezan Bank Vacancies in Karachi February 2026 Advertisement announces a prime career opportunity for experienced banking professionals who are passionate about customer experience and service excellence. Meezan Bank, Pakistan’s premier Islamic bank, is hiring a Regional Service Quality Manager for its Service Quality Department – Customer Support Group based in Karachi. This role is ideal for professionals with strong analytical, customer-centric, and change-management skills who want to contribute to enhancing service quality, improving customer journeys, and driving data-backed service improvements in a leading Islamic banking institution.
Job Overview
| Job Detail | Information |
|---|---|
| Organization | Meezan Bank |
| Industry | Banking / Islamic Banking |
| Department | Service Quality Department – Customer Support Group |
| Position | Regional Service Quality Manager |
| Job Type | Full Time |
| Job Location | Karachi, Sindh, Pakistan |
| Education Required | Bachelor’s (Master’s preferred) |
| Experience Required | Minimum 6 Years |
| Gender | Male / Female |
| Ad Posted Date | February 2026 |
| Last Date to Apply | 01 March 2026 |
| Application Mode | Online |
Regional Service Quality Manager – Job Details
Job Responsibilities
- Drive exceptional customer experience across the assigned customer portfolio
- Monitor, analyze, and improve key CX metrics including Customer Satisfaction (CS), Net Promoter Score (NPS), complaints, and Turnaround Times (TATs)
- Perform root cause analysis and lead continuous service improvement initiatives
- Partner with bank-wide stakeholders to minimize service gaps and recurring issues
- Ensure compliance with defined KPIs, internal controls, and established service benchmarks
- Support change management initiatives and ensure effective execution across regions
- Utilize data-driven insights to recommend and implement service quality enhancements
Eligibility Criteria
Qualification
- Minimum Bachelor’s degree from an HEC-recognized institution/university
- Master’s degree will be preferred
- Qualification in Islamic Finance will be considered an added advantage
Experience
- Minimum 06 years of relevant working experience
Skills Required
- Customer-Centric Service Design & Optimization
- Root Cause Analysis & Continuous Improvement
- Data-Driven Decision Making & Insights
- Change Management & Effective Execution
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Apply Online
How to Apply
Interested and eligible candidates are encouraged to apply online through Meezan Bank’s official career portal by following the “Apply Now” option available on the bank’s website.
- Search for Regional Service Quality Manager – Karachi
- Complete the online application form with accurate information
- Submit your application on or before 01 March 2026
Terms & Conditions
- Only shortlisted candidates will be contacted for further assessment or interviews
- No TA/DA will be admissible
- Meezan Bank reserves the right to accept or reject any application without assigning any reason
- Incomplete or late applications will not be entertained
- Meezan Bank is an equal opportunity employer and encourages qualified candidates to apply
