TL;DR:
- Saudi Arabia’s logistics sector noticed over 50 million parcels delivered between April and June 2025. Whole service orders, together with meals and specific deliveries, surpassed 101 million.
Naqel emerged because the top-rated courier for buyer satisfaction. Solely complaints unresolved after 7 days will be escalated to the Transport Basic Authority.
- No courier firm is allowed to function unchecked as client safety stays a regulatory precedence.
In a transparent signal of Saudi Arabia’s increasing digital financial system, greater than 50 million parcels have been efficiently delivered throughout the Kingdom within the second quarter of 2025, in keeping with a report by the Transport Basic Authority (TGA). These figures symbolize the best quarterly parcel quantity recorded so far, reflecting a rising dependence on e-commerce and door-to-door logistics companies.Between April and June 2025, the full variety of supply service requests together with not simply parcels but in addition meals and on-demand courier companies reached over 101 million orders. This demonstrates an ecosystem that’s not solely rising however diversifying, with elevated client belief and enterprise reliance on digital logistics options.
Courier Efficiency: Naqel Rated Finest for Criticism Dealing with
The TGA’s report additionally examined how varied courier corporations carried out when it comes to buyer satisfaction, based mostly on formal criticism statistics. Naqel led the sector with the fewest registered complaints, indicating constantly excessive service requirements and responsiveness to clients. Main international and regional gamers equivalent to J&T Specific, iMile, DHL, SPL, and RedBox adopted intently, every reporting low criticism volumes per 100,000 shipments.On the opposite finish of the dimensions, some corporations noticed elevated criticism charges, together with main worldwide courier manufacturers. The TGA emphasised that clients ought to first increase complaints instantly with the supply firm and permit a minimal of seven days for decision earlier than escalating the problem to the authority.
Strengthening Shopper Safety and Oversight
The authority reaffirmed its dedication to transparency and client safety by urging clients to make use of official channels for unresolved complaints. These embody contacting the TGA’s unified name heart at 19929 or reaching out to the authority’s verified X (previously Twitter) account. The structured criticism system not solely ensures accountability throughout logistics suppliers but in addition encourages steady enchancment.As well as, the TGA has reiterated its coverage of ongoing audits and repair opinions to take care of excessive operational requirements throughout the supply sector. It sees regulatory oversight as a key pillar in Saudi Arabia’s imaginative and prescient to place itself as a regional logistics hub, supporting all the pieces from native e-commerce to cross-border commerce.
Implications for Saudi Arabia’s Logistics and Digital Imaginative and prescient
The surge in parcel deliveries indicators greater than only a booming e-commerce market. It’s a reflection of how the Kingdom is strategically modernising its infrastructure to assist fast digital transformation. Funding in automated sorting centres, real-time monitoring applied sciences, and optimized last-mile supply networks continues to speed up, particularly in city centres equivalent to Riyadh and Jeddah.This progress aligns with the nation’s broader Imaginative and prescient 2030 agenda, the place logistics and good infrastructure are important enablers of financial diversification. Trade specialists level out that Saudi Arabia’s evolving supply panorama marked by such large-scale quantity and formal regulatory construction is setting new benchmarks for the GCC area.With over 50 million parcels delivered and greater than 101 million whole orders processed in simply three months, Saudi Arabia’s logistics sector has firmly established itself as a cornerstone of the nation’s digital financial system. Backed by information, robust regulatory oversight, and rising buyer expectations, the supply ecosystem is quick turning into a mannequin of service effectivity and reliability within the Center East.
