A Reddit consumer not too long ago shared their disappointing expertise with Creme Fortress. Their mom’s birthday celebration was a meme second.
The consumer paid ₹400 for a 300g chocolate truffle bento cake. The birthday cake order, positioned by way of Swiggy, requested for the message “Mummy” written in frosting.
Nonetheless, the bakery misunderstood and wrote “MUMMY… TEXT WITH FROSTING…” immediately on the cake.
When the client contacted the model on WhatsApp, customer support allegedly provided no assist. It merely acknowledged {that a} refund or change wasn’t attainable.
Regardless of the consumer demanding accountability and calling out the ruined celebration, Creme Fortress allegedly refused to resolve the difficulty. The screenshots of the order slip, cake and chat had been posted beneath the “r/sharktankindia” subreddit. Right here’s why.
Creme Fortress was featured on Shark Tank India Season 3, Episode 35. The bakery, run by Pranjay Mittal and Veena Mittal from Noida, is thought for customised muffins delivered inside two hours.
The corporate supply muffins, pastries cheesecakes and extra. The corporate claimed to supply 40% decrease costs than different manufacturers.
“No bakery on the earth has extra designs and flavour profiles than Creme Fortress,” Pranjay Mittal claimed on the Shark Tank India episode.
It has many shops in Delhi NCR. Earlier than showing on the present, it already served over 5 lakh clients, it mentioned.
On the present, the corporate requested for ₹60 lakh for 1.5% fairness, valuing their model at ₹40 crore. After discussions, CarDekho’s Amit Jain invested ₹60 lakh for two.5% fairness.
LiveMint has reached out to the corporate and is awaiting a proper assertion. In the meantime, an organization insider mentioned the corporate had already settled the dispute with the client.
Social media reactions
Some social media customers shared related experiences within the Reddit thread. One in all them criticised the bakery and claimed their household had suffered from meals poisoning after consuming the corporate’s fruit cake.
“Complained however ZERO replies. No accountability,” the consumer wrote.
Nonetheless, some customers thought it was not a difficulty to ask for a refund for.
“Actually, all you needed to do was take away the chocolate disc on which it was written. Why make such a fuss? And I agree it was very bizarre of you to ask for refund for such petty factor,” one consumer mentioned.
The OP replied, “I did not ask for a refund. I requested for a substitute or no less than them fixing the difficulty. They had been refusing to co-operate in any respect which was irritating.”
